What to Expect

Your Questions, Answered

At Sandia Crest Behavioral Health, we understand that entering treatment can feel overwhelming. To help make your experience as comfortable and informed as possible, we’ve answered some of the most common questions about our programs, admissions, and care.

If you have a question that isn’t listed here, our admissions team is always available to provide guidance and support.

Understanding Our Care

Who We Are

Discover how Sandia Crest Behavioral Health is rooted in New Mexico’s land, history, and culture, and how our mission guides the compassionate care we provide.

Admissions

See how our admissions team can guide you through every step with simplicity, support, and confidentiality, whether you’re seeking care for yourself or a loved one.

Cultural Commitment

Learn how we honor the diverse cultures, traditions, and communities of New Mexico to provide care that is inclusive, respectful, and meaningful.

General Questions

Where are you located?

We are located in Albuquerque, New Mexico, and proudly serve patients and families from across the state.

What age groups do you treat?

We provide care for adolescents ages 12–17 and adults 18 and older

Do you accept insurance?

Yes. We accept most major insurance plans. Please contact our admissions team for specific coverage questions.

Do you offer virtual care?

Yes. Our Partial Hospitalization Program (PHP) is available both in person and virtually, making treatment accessible no matter where you live in New Mexico.

Still Have Questions?

We’re here to help. Our compassionate admissions specialists are available to answer your questions, provide insurance guidance, and help you understand the next steps in your treatment journey.